CoPilot AI is a Vancouver-based SaaS start-up with a mission: to innovate the way people grow their business by humanizing digital interactions in a scalable way.

We believe in maximizing authentic and mutually beneficial human connections for business growth, which is why CoPilot AI automatically targets qualified people on social media, initiates one-to-one conversations, and surfaces timely sales opportunities without requiring any cold calling, events, or expensive advertising. Our goal is to create a place where our customers can have more meaningful conversations at scale.

As we scale into the next phase, we are looking for a Vancouver-based Implementation Specialist Intern to join our Customer Success team for an 8-month term!

The Role

Reporting to the Director of Revenue Operations, the Implementation Specialist Intern will be responsible for supporting the Customer Success team and our new customers through the implementation and onboarding process.

The Implementation Specialist Intern plays a critical role in CoPilot AI’s ambitious growth plans and seamlessly combines industry knowledge, innovative vision, emotional intelligence, thought leadership, and a solutions-driven approach to promote excellence in alignment with CoPilot AI’s people-first culture. 

What you’ll do:

• Assist with customer onboarding. Help the team set up customer accounts and understand their initial campaign strategies. Engage with customers through one-to-one sessions or facilitate larger group webinars. With guidance from experienced team members, learn and apply the best practices of our software platform to enhance your technical skills and understanding of customer engagement strategies.
• Provide technical and platform support. Investigate and troubleshoot technical issues using tools like Hubspot, Zoom, and Loom. Learn to manage customer inquiries effectively and contribute to resolving them promptly.
• Collaborate with the team. Participate in team meetings and engage in cross-functional collaboration with marketing, sales, product, and engineering teams. Additionally, support ongoing projects to the best of your ability and skill set, contributing based on your expertise and learning curve.

Who you are:

• Education: Currently enrolled in a Diploma or Bachelors degree program in Communications, Marketing, or a related field
• Excellent communication skills: Excellent written and oral abilities, with the capacity to engage effectively and collaborate with cross-functional teams
• Analytical and detail-oriented: Demonstrates attention to detail with a strong work ethic and analytical approach to problem-solving.
• Team-oriented with strong interpersonal skills: Capable of active listening, managing conflicts, building lasting relationships, and thriving in a collaborative team environment.
• Proactive and solution-oriented: Shows initiative in identifying challenges and devising effective solutions.

What’s in it for you:

• Competitive Compensation: A base salary of $3,500 CAD per month, commensurate with skills and experience. We believe in fairly compensating interns in addition to our permanent, full-time staff!
• Experience: Hands-on experience working in a fast-paced startup environment. You’ll learn what it’s like to solve real world problems working for one of the fastest-growing companies in Canada, according to Canadian Business.
• Hybrid Work Environment: Enjoy the flexibility of a hybrid work environment with 2 days per week in our office located in downtown Vancouver, and work from home when you need it.
• Paid Time Off: Generous vacation policy and sick/mental health day policy - yes, even for interns!
• Culture Building Initiatives: Company-wide events hosted by our Culture Committee, as well as regular team events, designed to foster connections between CoPilotteers.

This role carries significant expectations, and we reward those who deliver. We are committed to fostering your professional growth and offering a host of perks. Most importantly, you will become part of a success story, surrounded by a team of high-performing professionals passionately pursuing excellence.

Our Interview Process:

One of our operating principles is transparency, so we’d like to share our interview process with you:

• Email Verification: Before we begin the interview process, we’ll confirm through email a few key terms of this internship, such as your work eligibility and availability to start for the 8-month internship.
• Competency Interview (Virtual): This round focuses on assessing your communication skills, problem-solving and critical thinking skills, as well as your sense of creativity. You’ll meet with our Director of RevOps and one of our Implementation Specialists over Zoom, where they’ll ask approximately 8 questions to learn about those areas. We believe in setting candidates up for success, so we do recommend using the S.T.A.R format when structuring responses if you have relevant experiences to draw from!
• Offer and Reference Checks: If you’ve made it this far, our Director of RevOps will give you a call to share the good news with you! We’ll send over the formal offer documents for your review and signature shortly after. Then it’s simply a countdown until your start date!

About CoPilot AI

CoPilot AI has been recognized as a BC Technology Impact Award finalist and lauded by Canadian Business as the winner of the Best Pivot award and one of Canada's Fastest-Growing Companies. Deloitte spotlighted us as a 2021 Canada Companies-to-Watch Winner. Our latest win? Being highlighted by Forbes as one of Canada's best startup employers for 2024!

As an equal opportunity employer, CoPilot AI truly stands behind #diversity and are committed to creating an environment of inclusion where hiring decisions are based on merit and business needs and without regard to race, colour, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. CoPilot AI also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. If you require accommodations during the interview process, please let us know and we will work with you to meet your needs.

Our Values? Glad You Asked!

#Innovation: We are passionate about creating, innovating, and pioneering. We constantly strive to challenge the status quo.

#Boldness: We care deeply about our work and the impact we make. We are audacious in our decisions and actions, showcasing our commitment to the success of our customers and our team.

#Authenticity: We pride ourselves on being genuine, transparent, and real in all our interactions. We believe in authenticity, which we exhibit both internally and externally.