CoPilot AI, an award-winning Vancouver-based SaaS startup, is revolutionizing how businesses grow by humanizing digital interactions at scale. At the heart of our mission is the belief in the power of authentic, mutually beneficial human connections, as the cornerstone of business growth. Through our AI technology, we target qualified prospects on social media, ignite personalized conversations, and unearth timely sales opportunities – all without resorting to cold calling, expensive advertising, or events. Our commitment is to foster a space where our clients can enjoy more meaningful conversations at scale.

As we chart a course to our exciting next chapter, we're on the hunt for a dynamic and motivated Vancouver-based Account Manager to join our fantastic Revenue Operations team!

The Role

As an Account Manager, you will play a critical role in ensuring customer success, driving retention, and fostering account growth. You will manage a portfolio of customers, helping them maximize the value of CoPilot AI’s platform while identifying opportunities for expansion. This role requires a proactive approach to relationship management, problem-solving, and collaboration with cross-functional teams.

What you'll do: 

• Manage Customer Relationships: Serve as the primary point of contact for your customers, building and maintaining strong relationships.
• Drive Retention & Growth: Ensure customers are achieving success with the platform, leading to renewals and identifying opportunities for upsell and expansion.
• Onboard & Educate: Guide new customers through onboarding, helping them understand best practices and integrate CoPilot AI into their workflow.
• Monitor Customer Health: Analyze customer engagement data to proactively address risks and identify areas for improvement.
• Collaborate Across Teams: Work closely with Sales, Product, and Support teams to enhance customer experience and inform product development.
• Advocate for Customers: Collect and relay customer feedback to help shape the platform’s future features and functionality.

Who you are: 

• 1-3 years of experience in Account Management, Customer Success, or Sales within a SaaS or technology-driven environment.
• Strong relationship-building skills with a customer-first mindset.
• Proven ability to drive retention, adoption, and expansion within an account portfolio.
• Excellent communication, problem-solving, and strategic thinking skills.
• Comfortable working in a fast-paced and collaborative environment.
• Familiarity with LinkedIn and AI-driven sales tools is a plus.

Why join us: 

• Be part of a fast-growing, innovative company shaping the future of AI-driven sales.
• Opportunities for professional growth and career development.
• A supportive, collaborative, and mission-driven team culture.
• Competitive salary and benefits package.

If you are passionate about helping customers succeed and excited about AI-driven sales solutions, we’d love to hear from you!

What’s in it for you:

• Competitive Compensation: A competitive annual base salary between the range of $68,000 - $75,000 CAD, commensurate with experience and skill level. Expected on-target earnings will be between $98,000 - $105,000 CAD, subject to hitting key performance metrics
• Hybrid Work Environment: Enjoy the flexibility of a hybrid work environment with 2 days per week in our office located in downtown Vancouver, and work from home when you need it.
• Comprehensive Benefits: We've got you covered with a comprehensive benefits package, including health, dental, and vision insurance.
• Health and Wellness Spending Account: We care about your well-being inside and outside the office. You will receive an additional $200 per month for a health and wellness spending account for gym memberships, haircuts, ski lift tickets, at-home office setup, and more.
• Paid Time Off: We offer a generous paid time off policy as we believe that rest and rejuvenation are key for high performance.
• Stock Options: Upon joining CoPilot AI, you will receive stock options with the expectation of significant value. We're a team of high performers working together on a breakthrough success story, and we want you to share in the value we're creating.
• Culture Building Initiatives: Company-wide events hosted by our Culture Committee, as well as regular team events, designed to foster connections between CoPilotteers.

Our Interview Process

One of our operating principles is transparency, so we’d like to share our interview process with you:

• Phone Screen: A 30-minute audio Zoom call with member of our People & Culture team or the hiring manager to align on the position, share context about our team and goals, and learn about your interests, skills and experiences.
• Competency Interview: A 1-hour Zoom call with our Head of Customer Success and another Account Management (AM) team member. This session will include behavioral and role-specific questions to assess your skills in client management, problem-solving, and strategic thinking as an AM. Be ready to share examples of driving client success and managing complex accounts.
• Culture Add Interview: A 1-hour Zoom call or in-person meeting with a CoPilot AI leadership team member and another team member to assess your alignment with our core values and competencies. At CoPilot AI, we take pride in fostering a diverse, inclusive, and collaborative culture where every CoPilotteer is empowered to make impactful decisions and contribute to our collective success.
• Offer and Reference Checks: If you’ve made it this far, our Head of Customer Success will give you a call to share the good news with you! We’ll ask you for two professional references and send over the formal offer documents. Then it’s simply a countdown until your start date!

About Us

CoPilot AI is a BC Technology Impact Award finalist and is named by Canadian Business as the winner of the Best Pivot award and one of Canada’s Fastest-Growing Companies. We were also recently named by Deloitte as a 2021 Canada Companies-to-Watch Winner!

As an equal opportunity employer, CoPilot AI truly stands behind #diversity and are committed to creating an environment of inclusion where hiring decisions are based on merit and business needs and without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. CoPilot AI also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Our Values? Glad you asked!

#Innovation: We are passionate about creating, innovating, and pioneering. We constantly strive to challenge the status quo.

#Boldness: We care deeply about our work and the impact we make. We are audacious in our decisions and actions, showcasing our commitment to the success of our customers and our team.

#Authenticity: We pride ourselves on being genuine, transparent, and real in all our interactions. We believe in authenticity, which we exhibit both internally and externally.