CoPilot AI is a Vancouver-based SaaS start-up with a mission: to innovate the way people grow their business by humanizing digital interactions in a scalable way.

We believe in maximizing authentic and mutually beneficial human connections for business growth, which is why CoPilot AI automatically targets qualified people on social media, initiates one-to-one conversations, and surfaces timely sales opportunities without requiring any cold calling, events, or expensive advertising. Our goal is to create a place where our customers can have more meaningful conversations at scale.

As we scale into the next phase, we are looking for a Vancouver-based Customer Success Intern to join our Customer Success team for an 8-month term!

The Role

Reporting to the Head of Customer Success, the Customer Success Intern will gain hands-on experience across key areas of our SaaS customer success operations, splitting time between two departments for a full view of the customer journey.

The Customer Success Intern plays a critical role in CoPilot AI’s ambitious growth plans and seamlessly combines industry knowledge, innovative vision, emotional intelligence, thought leadership, and a solutions-driven approach to promote excellence in alignment with CoPilot AI’s people-first culture.

What You’ll Do:

• Guide Early-Stage Customer Success: You'll be instrumental in ensuring our solo segment customers get onboarded efficiently into our application. Your primary focus will be on helping these customers achieve early success, setting them up for a positive and long-lasting relationship with us.
• Manage Customer Onboarding & Early Journey: You'll take ownership of the early-stage customer journey for designated accounts, providing the support and guidance necessary to ensure a smooth transition and rapid adoption of our product.
• Contribute to Customer Support: You'll gain hands-on experience in customer support, addressing customer inquiries and providing solutions to help them overcome challenges and maximize their use of our platform.
• Support Customer Success Operations & Administration: You'll be exposed to the backbone of our customer success efforts, contributing to overall customer success operations and administration. This could involve anything from process optimization to maintaining vital customer data.
• Touch on Data Operations: You'll even get a taste of data operations, understanding how data informs our customer success strategies and helps us continually improve our services. This exposure will provide you with a well-rounded view of how a successful SaaS company operates.

What We’re Looking For:

• Education: Currently enrolled in a Diploma or Bachelors degree program in Communications, Marketing, or a related field
• Eager to Learn: You're actively looking to gain practical experience in the SaaS industry and are excited about the opportunity to explore various aspects of customer success.
• Customer-Focused Personality: This is a heavily customer-facing role, so a genuinely friendly, empathetic, and patient personality is key. You enjoy interacting with people and are driven to provide excellent service.
• A Natural Problem-Solver: You have a strong ability to troubleshoot and solve problems, approaching challenges with a curious mind and a knack for finding effective solutions.
• Exceptional Communicator: You excel in both written and verbal communication, able to translate technical information into easy-to-understand language.
• Highly Organized and Time-Efficient: You have excellent organizational and time management skills, ensuring customer requests are handled promptly and tasks are completed efficiently.
• Process-Oriented with an Eye for Improvement: You can understand and adhere to established processes, but you also have a keen eye for spotting opportunities to make things even better.
• Accountable and Collaborative: You take ownership of your tasks and are a true team player who contributes ideas, listens to suggestions, and is always willing to lend a hand.

What’s In It For You:

• Competitive Compensation: A base salary of $3,500 CAD per month, commensurate with skills and experience. We believe in fairly compensating interns in addition to our permanent, full-time staff!
• Experience: Hands-on experience working in a fast-paced startup environment. You’ll learn what it’s like to solve real world problems working for one of the fastest-growing companies in Canada, according to Canadian Business.
• Hybrid Work Environment: Enjoy the flexibility of a hybrid work environment with 2 days per week in our office located in downtown Vancouver, and work from home when you need it.
• Paid Time Off: Generous vacation policy and sick/mental health day policy - yes, even for interns!
• Culture Building Initiatives: Company-wide events hosted by our Culture Committee, as well as regular team events, designed to foster connections between CoPilotteers.

This role carries significant expectations, and we reward those who deliver. We are committed to fostering your professional growth and offering a host of perks. Most importantly, you will become part of a success story, surrounded by a team of high-performing professionals passionately pursuing excellence.

Our Interview Process:

One of our operating principles is transparency, so we’d like to share our interview process with you:

• Email Verification: Before we begin the interview process, we’ll confirm through email a few key terms of this internship, such as your work eligibility and availability to start for the 8-month internship.
• Competency Interview (Virtual): This round focuses on assessing your communication skills, problem-solving and critical thinking skills, as well as your sense of creativity. You’ll meet with our Head of Customer Success and one of our Customer Success team members over Zoom, where they’ll ask approximately 8 questions to learn about those areas. We believe in setting candidates up for success, so we do recommend using the S.T.A.R format when structuring responses if you have relevant experiences to draw from!
• Offer and Reference Checks: If you’ve made it this far, our Head of Customer Success will give you a call to share the good news with you! We’ll send over the formal offer documents for your review and signature shortly after. Then it’s simply a countdown until your start date!

About CoPilot AI

CoPilot AI has been recognized as a BC Technology Impact Award finalist and lauded by Canadian Business as the winner of the Best Pivot award and one of Canada's Fastest-Growing Companies. Deloitte spotlighted us as a 2021 Canada Companies-to-Watch Winner. Our latest win? Being highlighted by Forbes as one of Canada's best startup employers for 2024!

As an equal opportunity employer, CoPilot AI truly stands behind #diversity and are committed to creating an environment of inclusion where hiring decisions are based on merit and business needs and without regard to race, colour, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. CoPilot AI also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. If you require accommodations during the interview process, please let us know and we will work with you to meet your needs.

Our Values? Glad You Asked!

#Innovation: We are passionate about creating, innovating, and pioneering. We constantly strive to challenge the status quo.

#Boldness: We care deeply about our work and the impact we make. We are audacious in our decisions and actions, showcasing our commitment to the success of our customers and our team.

#Authenticity: We pride ourselves on being genuine, transparent, and real in all our interactions. We believe in authenticity, which we exhibit both internally and externally.