Join CoPilot AI, a $10M ARR leader in LinkedIn automation. We are evolving into HeyStack, the next generation of Agentic AI for sales.

As we chart a course to our exciting next chapter, we're on the hunt for a dynamic and motivated Nearshore Account Manager to join our fantastic Customer Success team!

The Role

As an Account Manager, you will play a critical role in ensuring customer success, driving retention, and fostering account growth. You will manage a portfolio of customers, helping them maximize the value of CoPilot AI’s platform while identifying opportunities for expansion. This role requires a proactive approach to relationship management, problem-solving, and collaboration with cross-functional teams.

What You’ll Do

• Manage Customer Relationships: Serve as the primary point of contact for your customers, building and maintaining strong relationships.

• Drive Retention & Growth: Ensure customers are achieving success with the platform, leading to renewals and identifying opportunities for upsell and expansion.

• Onboard & Educate: Guide new customers through onboarding, helping them understand best practices and integrate CoPilot AI into their workflow.

• Monitor Customer Health: Analyze customer engagement data to proactively address risks and identify areas for improvement.

• Collaborate Across Teams: Work closely with Sales, Product, and Support teams to enhance customer experience and inform product development.

• Advocate for Customers: Collect and relay customer feedback to help shape the platform’s future features and functionality.

Who You Are

• 2-4 years of experience in Account Management, Customer Success, or Sales within a SaaS or technology-driven environment.

• Strong relationship-building skills with a customer-first mindset.

• Proven ability to drive retention, adoption, and expansion within an account portfolio.

• Excellent communication, problem-solving, and strategic thinking skills.

• Comfortable working in a fast-paced and collaborative environment.

• Familiarity with LinkedIn and AI-driven sales tools is a plus.

Why Join Us?

• Be part of a fast-growing, innovative company shaping the future of AI-driven sales.

• Opportunities for professional growth and career development.

• A supportive, collaborative, and mission-driven team culture.

• Competitive salary and benefits package.

If you are passionate about helping customers succeed and excited about AI-driven sales solutions, we’d love to hear from you!

What’s in it for you:

• Competitive Compensation: A competitive annual base salary between the range of $40,000 USD to $43,000 USD, commensurate with experience and skill level. Expected on-target earnings will be around $60,000 USD, subject to hitting key performance metrics.

• Recharge & Reset (PTO): We believe high performance is a marathon, not a sprint. To keep you at your best, we offer 24 days of paid time off annually, plus public holidays. We don't just "allow" vacations—we expect you to take them.

• Remote-first environment: Work where you’re most productive. We are a remote-first organization, meaning our processes are designed for digital collaboration from the ground up. You’ll have the autonomy to design your workday around your life, not the other way around.

How to Apply: Video Assignment #1

We value your personality and communication style more than a resume.

To apply, please submit a short (under 2-minute) Loom video:

• Introduce yourself and share one thing you find fascinating about the future of AI.

• Tell us about a time you had to learn something very difficult in a very short amount of time. How did you handle it?

Include your video link and your CV in your application.

Our Interview Process

One of our operating principles is transparency, so we’d like to share our interview process with you:

• Viability Screen: A 30-minute call with the People & Culture team. The goal is to align on what this role entails, share context about our team and goals, and learn more about your experience and interest in CoPilot AI.

• Competency & Cultural Add Interview: A 1-hour Zoom call with the hiring manager and the VP of Partnerships at CoPilot AI. The focus of this stage is to know your technical knowledge, ensure deep alignment with our core values and operating principles.

• Offer and Reference Checks: If you’ve made it this far, the hiring manager will give you a call to share the good news! We’ll ask for 3 professional references and then send over the formal offer documents. After that, it’s simply a countdown until your start date!

About CoPilot AI

CoPilot AI has been recognized as a BC Technology Impact Award finalist and lauded by Canadian Business as the winner of the Best Pivot award and one of Canada's Fastest-Growing Companies. Deloitte spotlighted us as a 2021 Canada Companies-to-Watch Winner. Our latest win? Being highlighted by Forbes as one of Canada's best startup employers for 2024!

As an equal opportunity employer, CoPilot AI truly stands behind #diversity and are committed to creating an environment of inclusion where hiring decisions are based on merit and business needs and without regard to race, colour, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. CoPilot AI also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. If you require accommodations during the interview process, please let us know and we will work with you to meet your needs.

Our Values? Glad you asked!

#Innovation: We are passionate about creating, innovating, and pioneering. We constantly strive to challenge the status quo.

#Boldness: We care deeply about our work and the impact we make. We are audacious in our decisions and actions, showcasing our commitment to the success of our customers and our team.

#Authenticity: We pride ourselves on being genuine, transparent, and real in all our interactions. We believe in authenticity, which we exhibit both internally and externally.