CoPilot AI is a Vancouver-based SaaS start-up with a mission: to innovate the way people grow their business by humanizing digital interactions in a scalable way.

We believe in maximizing authentic and mutually beneficial human connections for business growth, which is why CoPilot AI automatically targets qualified people on social media, initiates one-to-one conversations, and surfaces timely sales opportunities without requiring any cold calling, events, or expensive advertising. Our goal is to create a place where our customers can have more meaningful conversations at scale.

As we scale into our next phase, we are looking for a Senior Product Designer to join our Design team! While we prefer someone based in Vancouver, we are open to remote candidates within Canada for the right fit.


The Role

We’re looking for a Senior Product Designer to help shape the future of our SaaS platform—especially as we scale AI-powered features that simplify workflows, surface insights, and unlock new possibilities for our users.

You’ll report to the Product Design Manager and collaborate closely with product managers, engineers, and ML/AI engineers to create intuitive, intelligent experiences that drive business impact. This is a pivotal role where you’ll own meaningful parts of the product, contribute to strategic decisions, and help define how customers interact with AI in a way that feels natural, useful, and delightful.

What You'll Do 

Design with Purpose

• Own the end-to-end design process—from discovery through to polished delivery and iteration—on projects that impact key user journeys.
• Collaborate across product, frontend/backend engineering, and ML/AI engineering to craft experiences that balance customer needs, technical constraints, and business goals.
  
  

Understand Our Users Deeply

• Lead or support research efforts like customer interviews, usability testing, and data analysis to uncover opportunities and pain points.
• Translate insights into clear user journeys, problem statements, and design strategies.

Shape AI-Powered Experiences

• Design intelligent features that simplify user workflows, deliver insights, and recommend or automate actions. Partner with cross-functional teams to ensure these features address real user needs and drive measurable outcomes.
• Work closely with ML/AI engineers to understand the capabilities and limitations of underlying models, ensuring the UX communicates trust, transparency, and value.
  
  

Prototype and Iterate

• Bring ideas to life through low- to high-fidelity prototypes, validating concepts and refining interactions along the way.
• Leverage feedback, metrics, and usability insights to improve and evolve designs in an Agile environment.

Drive Cross-Functional Alignment

• Work closely with all departments—including go-to-market teams like Customer Success, Sales, and Marketing—to ensure product design aligns with customer feedback, onboarding needs, and business strategies.
• Integrate qualitative and quantitative insights from GTM teams to inform and validate design decisions.
  
  

Communicate Clearly and Effectively

• Present work clearly and concisely to diverse stakeholders, adapting your communication style based on audience.
• Write strong rationale, design briefs, and documentation that promote shared understanding across teams.
  
  

How You'll Make an Impact

• Elevate how users interact with AI that feel helpful and human—not mysterious or mechanical.
• Improve core user workflows with intelligent, user-friendly interactions that reduce friction and drive productivity.
• Influence product direction through your design craft, research insights, and close partnership with cross-functional peers—including ML/AI engineers.
• Help grow and shape a design culture focused on craft, collaboration, and user impact

Who You Are

• Experienced Product Design Leader: You bring 6+ years of experience in product design, including SaaS products, with a portfolio demonstrating visually polished, user-centered solutions that drive real business impact.
• User-centered problem solver who can bring clarity to complex challenges and design solutions that scale.
• Strong in interaction and visual design, with a portfolio that shows thoughtful UX, clean UI, and real-world impact.
• Autonomous, Yet Aligned: You take ownership and move work forward independently—identifying opportunities, framing problems, and proposing thoughtful solutions. You know when to seek input and when to make confident, informed decisions, all while staying aligned with your manager and team.
• AI-Curious —you’re excited about designing with data and ML, and comfortable partnering with technical teammates to build intelligent systems.
• Collaborative communicator who can align cross-functional teams around shared goals through clear rationale, visuals, and storytelling.
• Comfortable navigating ambiguity and making progress with iterative, feedback-driven approaches.

Bonus:

• Proven experience designing for product-led growth strategies in SaaS environments, including onboarding, feature discovery, trial-to-paid conversion, and upsell paths.
• A track record of influencing key SaaS KPIs such as customer retention, NRR, and ARR through impactful design.
• Familiarity with emerging AI and LLM technologies and their applications in SaaS products. 

What’s in it for you:

• Competitive Compensation: A competitive annual base salary between the range of $104,000 - $125,000 CAD depending on experience and location.
• Hybrid Work Environment: Enjoy the flexibility of a hybrid work environment where CoPilotteers come into our downtown Vancouver office 2 days per week and work from home when you need it.
• Comprehensive Benefits: We've got you covered with a comprehensive benefits package, including health, dental, and vision insurance.
• Health and Wellness Spending Account: We care about your well-being inside and outside the office. You will receive an additional $200 per month for a health and wellness spending account that accrues upon passing probation - our team uses it for their at-home office setup, electronics, gym memberships, haircuts, and more!
• Paid Time Off: We offer a generous paid time off policy as we believe that rest and rejuvenation are key for high performance.
• Stock Options: Upon joining CoPilot AI, you will receive stock options with the expectation of significant value. We're a team of high performers working together on a breakthrough success story, and we want you to share in the value we're creating.
• Culture Building Initiatives: Company-wide events hosted by our Culture Committee, as well as regular team events, designed to foster connections between CoPilotteers.
  
  

Our Interview Process:

1. Screening call: A 30-minute audio Zoom call with a member of our People & Culture team or the hiring manager to align on the position, share context about our team and goals, and learn about your interests, skills, and experiences.
2. Competency and Portfolio Review (60 minutes): You’ll meet with the hiring manager and a PM to review your portfolio and discuss past projects. We’re looking to understand your design process, decision-making, and how your skills align with the role. This session will also include questions to assess your core competencies in research, prototyping, and interaction design.
3. Whiteboard Challenge & Culture Add Interview (90 minutes total): 
   1. Whiteboard Challenge (60 minutes): In this live session, you’ll tackle a collaborative design challenge with members of the team. The goal is to evaluate your ability to problem-solve, think critically, and collaborate in real time. Don’t worry—this is not about perfection, but about how you approach challenges and communicate your ideas.
   2. Culture Add Interview (30 minutes): A 1-hour Zoom call or in-person meeting with a Senior Product Marketer and the Director of Engineering to assess your alignment with our core values and core competencies. We pride ourselves on having a diverse, inclusive, and collaborative culture where all CoPilotteers are empowered to make decisions and drive our collective success.
4. Offer and Reference Checks: If you’ve made it this far, our Product Design Manager will give you a call to share the good news with you! We’ll ask you for two professional references and send over the formal offer documents. Then it’s simply a countdown until your start date!

About CoPilot AI

CoPilot AI has been recognized as a BC Technology Impact Award finalist and lauded by Canadian Business as the winner of the Best Pivot award and one of Canada's Fastest-Growing Companies. Deloitte spotlighted us as a 2021 Canada Companies-to-Watch Winner. Our latest win? Being highlighted by Forbes as one of Canada's best startup employers for 2024!

As an equal opportunity employer, CoPilot AI truly stands behind #diversity and are committed to creating an environment of inclusion where hiring decisions are based on merit and business needs and without regard to race, colour, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. CoPilot AI also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. If you require accommodations during the interview process, please let us know and we will work with you to meet your needs.

Our Values? Glad You Asked!

#Innovation: We are passionate about creating, innovating, and pioneering. We constantly strive to challenge the status quo.

#Boldness: We care deeply about our work and the impact we make. We are audacious in our decisions and actions, showcasing our commitment to the success of our customers and our team.

#Authenticity: We pride ourselves on being genuine, transparent, and real in all our interactions. We believe in authenticity, which we exhibit both internally and externally.